Refund policy

Return & Refund Policy

Last updated: July 2026

At Zaga, customer satisfaction is our priority.

Returns

* Returns are accepted within 7 days of delivery.
* The product must be unused, in its original packaging, and with all tags intact.

Non-Returnable Items

* Customized or personalized jewelry.
* Damaged products caused by misuse or improper handling.

Refunds

* Once the returned item is received and inspected, the refund will be processed within 5–7 business days.
* For Online Payments, the refund will be sent to the original payment method.
* For Cash on Delivery (COD) orders, the refund will be transferred to the customer’s bank account or UPI ID after the return is approved.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos.

Email: zagaonlinejaipur@gmail.com